FAQ

Pure Accelerator provides comprehensive router setup tutorials, compatible with mainstream router firmware including Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The configuration steps typically include: 1) logging into the router's management interface; 2) accessing the acceleration client settings; 3) importing the configuration file provided by Pure Accelerator; 4) entering your Pure Accelerator account credentials. Once configured, all devices connecting to that router's WiFi will automatically receive accelerator protection without needing to manually install clients on each device.

Yes, Pure Accelerator is specifically optimized for streaming connection performance. Our high-speed nodes can smoothly stream 4K ultra HD video content. Pure Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Pure Accelerator does not encourage users to violate the terms of service of any streaming platforms.

Thanks to the efficient design of the WireGuard protocol, Pure Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some instances, if your ISP throttles specific traffic (such as video streaming or P2P), using Pure Accelerator may actually improve your speed, as the encrypted connection prevents ISP deep packet inspection (DPI) and traffic identification.

Yes, the Lightning version of Pure Accelerator supports up to 6 simultaneous device connections, while the Premium version supports up to 10 devices. This means you can simultaneously use accelerator protection on phones, computers, tablets, smart TVs, and more without additional cost. If you need to protect more devices, it's advisable to configure Pure Accelerator on a router so that one configuration can protect all household devices.

Public WiFi presents a high-risk scenario for data theft by hackers. When connected to Pure Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making your data unreadable even if someone performs a man-in-the-middle attack or sniffs traffic on the same WiFi network. Pure Accelerator also offers an auto-connect feature that activates accelerator protection when an unsecured WiFi network is detected.

Yes, Pure Accelerator's no-logs policy has been independently verified by the renowned security auditing agency Cure53. The auditing team conducted a comprehensive review of Pure Accelerator’s server infrastructure, codebase, and operational procedures, confirming that Pure Accelerator does not log any identifiable user data. The complete audit report is publicly available on the Pure Accelerator website.

Yes, Pure Accelerator offers a native Linux command-line client, supporting mainstream distributions like Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.

Yes, the Premium version of Pure Accelerator includes an exclusive static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, running online services that require a fixed IP, or avoiding CAPTCHA challenges caused by frequent IP switches. The static IP is assigned solely for your use and will not be shared with other users.

Pure Accelerator includes comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing real IPs through WebRTC interfaces; IPv6 leak protection ensures IPv6 traffic is also secured. You can verify your protection status at any time using the built-in leak testing tool or by visiting third-party testing sites.

Pure Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In highly restricted network environments, Pure Accelerator's obfuscation mode can help users keep a stable connection to the free internet. However, please note that Pure Accelerator advocates responsible accelerator use in compliance with local laws and regulations.

Pure Accelerator supports a variety of secure payment options: Visa/Mastercard credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways to ensure your payment information is safe.

Pure Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Major coverage areas include: North America (over 30 cities in the US, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland, etc.), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India, etc.), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).

Yes, Pure Accelerator offers extensions for Chrome and Firefox. The browser extensions run lightly, encrypting only the traffic within the browser (without affecting other applications). They are particularly convenient for scenarios requiring quick IP switches, such as cross-border shopping comparisons. The browser extensions also include built-in WebRTC leak protection and ad-blocking features.

Pure Accelerator provides multiple customer service channels: 1) 24/7 live chat—visit the Pure Accelerator website to chat with support in real time, with an average response time of no more than 2 minutes; 2) email support—send an email to support@vpnjs.net, usually receiving a reply within 24 hours; 3) help center—containing hundreds of detailed tutorials and troubleshooting guides. Our customer support team offers bilingual service in Chinese and English.

Pure Accelerator Lightning and Premium versions include built-in ad-blocking and malicious site protection features. This function operates at the DNS level, utilizing a domain blacklist containing over a million rules to block the loading of ad trackers, malicious domains, and phishing websites during DNS resolution. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.